Effective Date: 24/09/2024

Welcome to South Lemon! These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing or using South Lemon, you agree to comply with and be bound by the following terms.

1. Acceptance of Terms

By accessing our website or using our services, you agree to abide by these Terms & Conditions. If you do not agree with any part of the terms, you should not use our services.

2. Changes to Terms

South Lemon reserves the right to modify these Terms & Conditions at any time. Changes will be posted on this page, and the updated date will be reflected at the top of this document. It is your responsibility to review these terms periodically to stay informed of updates.

3. Services

South Lemon offers a platform for customers to browse and order fruit items. We provide online and offline order options through our customer app. We also offer rider and support services through our rider and support apps, respectively.

We strive to ensure accurate product descriptions and availability, but we do not guarantee that the information on the website is error-free, complete, or up-to-date.

4. Account Registration

To use certain features of the South Lemon platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and ensuring the accuracy of the information you provide.

You agree to notify us immediately of any unauthorized use of your account or any other security breach.

5. Orders and Payments

When you place an order, you agree to pay the total amount displayed at checkout, including applicable taxes and delivery fees. We reserve the right to refuse or cancel any order at our discretion.

All payments are securely processed through our trusted third-party payment processors. We do not store your payment information on our servers.

6. Delivery and Cancellation

We strive to ensure timely delivery of all orders; however, delivery times may vary based on location and availability. If an item is unavailable or if there are delays, we will notify you as soon as possible.

Customers can cancel orders within a specified period before the order is processed. Once an order is prepared or dispatched, it cannot be canceled.

7. Refunds and Returns

If you are not satisfied with your order, you may request a refund or return under certain conditions, such as receiving a damaged or incorrect item. Please contact our support team to initiate the refund process.

We reserve the right to assess refund claims on a case-by-case basis and determine whether a refund is warranted.

8. User Conduct

By using our platform, you agree not to:

• Engage in fraudulent activities, such as placing fake orders or submitting false information.
• Interfere with the proper functioning of the website or mobile apps.
• Attempt to gain unauthorized access to any part of the platform or related systems.
• Use the platform for illegal purposes or in violation of any applicable laws.

9. Intellectual Property

All content on South Lemon, including text, images, logos, and software, is the intellectual property of South Lemon or its licensors. You may not use, copy, distribute, or modify any content from our website without prior written permission.

10. Limitation of Liability

South Lemon is not responsible for any damages, losses, or liabilities resulting from the use of our services or the inability to use them. We do not guarantee the continuous, uninterrupted availability of the website or apps.

To the fullest extent permitted by law, South Lemon disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

11. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for any reason, including violations of these Terms & Conditions.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from these terms or the use of our services will be resolved through the courts of [Insert Jurisdiction].

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

South Lemon
4th Parklands, Nairobi, Kenya
Email: info@south-lemon.com
Phone: +254 795 558179