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Home Pages Shipping Policy

Effective Date: 24/09/2024

At South Lemon, we strive to deliver your orders in a timely and efficient manner. Please review the following Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within [Insert Processing Time] hours after receiving the order. Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be delayed by a few days. We will notify you in the event of significant delays in processing your order.

2. Shipping Rates and Delivery Times

Shipping rates and delivery times are calculated based on your location and the shipping method selected at checkout. The estimated delivery times are as follows:

  • Standard Delivery: [Insert Delivery Time], [Insert Cost]
  • Express Delivery: [Insert Delivery Time], [Insert Cost]

These estimates are based on your location and are subject to change due to external factors such as weather conditions or local courier service delays.

3. Delivery Locations

We currently deliver to the following regions:

  • [Insert Region 1]
  • [Insert Region 2]
  • [Insert Region 3]

If your location is outside of our delivery regions, please contact our support team to inquire about potential delivery options.

4. Delivery Confirmation and Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor the progress of your delivery through our designated courier service.

5. Shipping Restrictions

We are unable to ship to P.O. boxes, military addresses, or addresses outside of the regions listed above. We also cannot guarantee delivery to rural or remote areas without prior arrangement.

6. Delivery Issues

If you experience any issues with your delivery, such as missing or delayed orders, please contact our support team as soon as possible. We will investigate the issue and work to resolve it promptly.

7. Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please notify us within [Insert Time Frame] days of delivery. We will arrange for a replacement or issue a refund based on the specific circumstances.

8. International Shipping

Currently, we do not offer international shipping. If you are located outside of our delivery regions, please contact our support team to discuss potential delivery options.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

4th Parklands, Nairobi, Kenya
Email: info@south-lemon.com
Phone: +254 795 558179