Effective Date: 24/09/2024

At South Lemon, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund Policy to understand how refunds, returns, and exchanges are handled.

1. Returns

We accept returns on items that are:

• Received in a damaged or defective condition.
• Incorrect items sent due to our mistake.

To initiate a return, you must contact us within [Insert Time Frame, e.g., 7 days] of receiving the item. You will need to provide proof of purchase and details of the issue with the item.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within [Insert Time Frame, e.g., 5-7 business days].

Refunds may be issued under the following circumstances:

• The product was damaged or defective at the time of delivery.
• You received an incorrect order due to an error on our part.
• The order was canceled before the product was shipped.

3. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check with your bank or payment provider. There is often some processing time before refunds are reflected in your account.

If you’ve checked with your payment provider and still have not received your refund, please contact us for assistance.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us within [Insert Time Frame] of receiving your order. Once we confirm the issue, we will arrange for a replacement to be sent at no additional cost.

5. Non-Refundable Items

Certain items are non-refundable, including:

• Perishable goods such as fruits, which cannot be returned once delivered in satisfactory condition.
• Any item not in its original condition, damaged for reasons not due to our error.
• Items returned without prior authorization.

6. Cancellation Policy

Orders can be canceled before they are processed for delivery. Once the order has been shipped, it cannot be canceled. If you wish to cancel an order, please contact us as soon as possible.

7. Shipping Returns

To return an item, you will need to arrange for the shipping of the product to our address. Depending on the issue, we may provide a return label or reimburse return shipping costs.

Please note that shipping costs are non-refundable unless the return is due to our error.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

4th Parklands, Nairobi, Kenya
Email: info@south-lemon.com
Phone: +254 795 558179