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Home Pages Cancellation Policy

Effective Date: 24/09/2024

At South Lemon, we aim to provide a seamless experience for our customers. However, we understand that situations may arise where you need to cancel your order. Please review our Cancellation Policy to understand how cancellations are handled.

1. Order Cancellation

You can cancel your order at any time before the order is processed for delivery. Once your order is processed, it cannot be canceled. If you wish to cancel an order, please contact us as soon as possible at [Insert Contact Information].

2. How to Cancel an Order

To cancel your order, follow these steps:

  • Log into your account and visit your order history.
  • Select the order you wish to cancel and click on the "Cancel Order" button (if available).
  • If the "Cancel Order" option is not available, the order may have already been processed for delivery.
  • You can also contact our support team at [Insert Contact Information] to assist you with canceling your order.

3. Refunds for Canceled Orders

If your cancellation request is approved, we will issue a full refund to your original payment method within [Insert Time Frame, e.g., 5-7 business days]. Please note that refunds may take some time to appear in your account, depending on your payment provider.

4. Late or Failed Cancellations

If your order has already been processed or shipped, it cannot be canceled. In this case, you may still be eligible for a return or refund, depending on the nature of the product and its condition. Please refer to our Refund Policy for more information on returns and refunds.

5. Changes to Orders

If you wish to make changes to your order (such as updating delivery details or modifying the items), please contact us immediately after placing your order. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.

6. Contact Us

If you have any questions or need assistance with canceling your order, please contact us at:

4th Parklands, Nairobi, Kenya
Email: info@south-lemon.com
Phone: +254 795 558179