Effective Date: 24/09/2024

At South Lemon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and mobile applications.

By using South Lemon's services, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information when you use our services. The types of information we collect include:

• Personal Information: Name, email address, phone number, delivery address, payment details, and any other information you provide when placing an order or creating an account.
• Non-Personal Information: Browser type, device information, IP address, and other technical data to improve our services and website performance.
• Order Information: Details of orders you place, including the items purchased and delivery details.
• Support/Chat Information: Any inquiries or communications made through our support or chat options.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders.
• Communicate with you regarding your orders and provide customer support.
• Improve our website, mobile apps, and services based on usage patterns and feedback.
• Send promotional offers, updates, and marketing communications, with your consent.
• Prevent fraudulent activities and enhance security.
• Respond to legal obligations or disputes if necessary.

3. How We Share Your Information

We respect your privacy and will not sell or share your personal information with third parties, except:

• With service providers, such as payment processors and delivery partners, to facilitate the order process.
• When required by law, such as to comply with legal obligations or respond to government authorities.
• In the event of a business transfer, merger, or acquisition, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

Our website and apps may use cookies and other tracking technologies to:

• Understand your preferences and provide a personalized experience.
• Analyze website traffic and user behavior for optimization.
• Enable certain features like saved shopping carts and login information.

You may control cookie preferences through your browser settings, but disabling cookies may affect your user experience.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any linked sites you visit.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete the data as soon as possible.

8. Your Choices and Rights

You have the right to:

• Access, update, or delete your personal information by logging into your account or contacting us.
• Opt-out of receiving promotional communications by following the unsubscribe link in emails.
• Request details on the personal data we hold about you.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

South Lemon
4th Parklands, Nairobi, Kenya
Email: info@south-lemon.com
Phone: +254 795 558179